I am a wonk, not a geek

(1) My mother, much unlike her daughter, actually doesn't dislike talking to people on the phone. By people, I mean customer service people (provided they are actually competent).

(2) My mother must be aware that I am not a computer or software professional. Although her not understanding that would explain her insistence that I apply for a job at Google.

So why did mom just call me and tell me that she got a certain error message from her virus protection? Mind you, I installed it, but this entailed inserting the CD and following the instructions. That doesn't mean I know what to do when an error message comes up. That's when you call. tech. support.