kind of sad but still annoying

My mother calls me at 10:25pm to ask me what happened to her computer. Why does she have Microsoft 8, why is it not free. I tell her I have no idea what she's talking about. We go through a few iterations, after which I come to understand that her browser is giving her problems. She asks me about mine, I tell her I don't use explorer. We have to go over this four times before she's convinced I don't use Microsoft. More. I try to help her, I try to get her to right-click on her toolbar, to hit alt-V, but nothing works. I can't over the phone, I don't really know what's going on. Shrug.